Somfy electric blinds customer support

Make sure the remote is set to the right channel for your blind. The red LEDs at the bottom of the remote tell you which channel is selected, change the channel if necessary.

Check that the motor is plugged in to the external battery correctly and hasn’t been disconnected. If it still doesn’t work, the motor may need to be recharged. Charge the motor using the mains charger supplied with your blinds. It will take 4 to 6 hours for the motor to fully charge.

If the motor is connected and charged and the blind still doesn’t work, you might need to replace the battery in your remote.

CR2032 coin battery

Remove the back cover of your remote by using a + head screw driver. Carefully pull the back cover off your remote. This is held in place with plastic clips.

Tip: To help lever the cover off, use an old loyalty or credit card. Don’t use a flat head screwdriver as this may cause damage to the plastic.

Your remote is in reverse setting and needs to be reset. Follow the instructions below:

• Position your blind away from the limits
• Press and hold the ‘UP’ and ‘DOWN’ buttons at the same time until the blind jogs and the LED indicator flashes amber
• Press and hold the ‘MY’ button until the blind jogs and the LED near the charging point of your blind flashes green 5 times.
• The direction of the motor has now been reversed.

Please contact Hillarys’ customer service on 1800 882916

• Press the ‘UP’ or ‘DOWN’ button on your remote, then press ‘MY’ when you reach your preferred mid-point
• Press and hold the ‘MY’ button until the blind jogs
• The mid-point is now set
• To get to the mid-point press the ‘MY’ Button

Your blinds will be partially charged when fitted, but we recommend letting them charge fully before you start to use them. Use the mains charger supplied to charge the motor for 4 to 6 hours.

On an average sized blind of 120cmx 120cm operating twice a day, the motor battery should last 6 to 9 months. This will vary depending on the size of your blind and how often you use the motor system.

Look at the charging port to see if the pins are damaged or broken. If you find a pin that is bent, don’t try to straighten it. You will need a replacement motor to solve this issue. Please contact Hillarys’ customer service on 1800 882916

The blind will respond to a step and accept the programming common by jogging. This is a slight move up and down on the blind. It will not be noticeable if the blind is at its bottom limit.

The LED lights on the motor are to guide you when the blind is programming.

• Solid amber – your blind is in pairing mode
• Pulsing amber – your blind is paired and ready to accept limits
• Flashing green - indicates signal from the remote
• Flashing red – the limits are incorrect
• Solid red – a thermal indicator telling you your blind is too hot

Your battery is low please charge the battery using the provided charger for 3-4 hours.

The motor is only designed to tilt the slats up and down. You cannot raise and lower the blind. There will be a cord on the blind that allows you to lift the blind all the way up and down manually.

The motor could have moved while being stored, so you may need to reset the limits. Contact your local Hillarys advisor or Download the PDF programming instructions.

Unfortunately, we can’t guarantee that motors will run at the same speed. This is due to various factors, like motor gearing and the weight, fabric and size of the blind.

The inner workings of your blind may have become disconnected. Call Hillarys customer service on 1800 882916

Yes, we offer a full 12-month warranty which covers repairs or replacements to any faulty blinds.

Most of our blinds can be vacuumed using an upholstery attachment, or gently dusted with a clean, dry cloth. For deeper cleaning, certain blinds may be dry-cleaned only. For more information on cleaning each type of blind, visit our Blinds Care Guide.

The Roman motor- Tilt & lift 25 WF RTS central

Tilt & Lift 25mm RTS Battery powered motor, Roman and pleated blinds. RTS receiver is integrated in the motor. Battery-powered (External Li-Ion) with integrated encoder limits. Compatible with all RTS controls, including the Telis mod / Var RTS.

• RTS receiver is integrated in the motor
• Battery-powered (lithium) with integral encoder limits
• Compatible with all RTS controls, including the Telis Mod / Var RTS. Tilt & Lift 25mm RTS Battery powered motor, Roman and pleated blinds. RTS receiver is integrated in the motor. Battery-powered (External Li-Ion) with integrated encoder limits. Compatible with all RTS controls, including the Telis mod / Var RTS.

TECHNICAL CHARACTERISTICS

ELECTRICAL

Power supply-12v External 2600Mah Battery pack

PERFORMANCE

Protection Index- IP 30

Torque – 0.8nm

RPM – 30

TECHNOLOGY

Radio Frequency- RTS 433.42 MHz

Range in open field- 200 m

Range in house -20 m (Through 2 concrete walls)

OTHER

Noise level (dB) 56 Db

Approval- CE &UKCA

See PDF

The Roller motor- Roll up 24 WF RTS Li-Ion

Battery operated and quiet motorisation for electric Roller blinds and Day & Night Blinds

• The thinnest Somfy motor, for narrow tubes. Powered by a built-in rechargeable battery
• Quiet operation
• Effortless and remote radio control, compatible with Somfy connected solution
• Quick and clean installation with no damage to walls
• Rechargeable battery typical recharge, 1 time/year
• Easy installation – no wiring or battery tube
• Adjustable speed for quieter operation
• App control for privacy, protection & implied occupancy
• Superior operation with soft stop & start

TECHNICAL CHARACTERISTICS

ELECTRICAL

Power supply- 12v DC

Battery Type- 800 Mah Lithium-ion

PERFORMANCE

Protection Index- IP 20

Torque – 0.55nm

RPM – 30

TECHNOLOGY

Radio Frequency- RTS 433.42 MHz

Range in open field- 200m

Range in house -20m (Through 2 concrete walls)

OTHER

Noise level- (dB)56 dB

Approval- CE & UKCA

See PDF

The Honeycomb motor- Tilt & lift 25 WF RTS central

Tilt & Lift 25mm RTS Battery powered motor, Honeycomb and Pleated blinds. RTS receiver is integrated in the motor. Battery-powered (External Li-Ion) with integrated encoder limits. Compatible with all RTS controls, including the Telis mod / Var RTS.

• RTS receiver is integrated in the motor
• Battery-powered (lithium) with integral encoder limits
• Compatible with all RTS controls, including the Telis Mod / Var RTS. Tilt & Lift 25mm RTS Battery powered motor, Honeycomb and Pleated blinds. RTS receiver is integrated in the motor. Battery-powered (External Li-Ion) with integrated encoder limits. Compatible with all RTS controls, including the Telis mod / Var RTS.

TECHNICAL CHARACTERISTICS

ELECTRICAL

Power supply-12v External 2600Mah Battery pack

PERFORMANCE

Protection Index- IP 30

Torque – 0.8nm

RPM – 30

TECHNOLOGY

Radio Frequency- RTS 433.42 MHz

Range in open field- 200 m

Range in house -20 m (Through 2 concrete walls)

OTHER

Noise level (dB) 56 Db

Approval- CE &UKCA

See PDF

The Wood & Faux Motor - Tilt Only 50 WF RTS Li-ion

Tilt 50mm RTS Battery powered motor, Wooden Venetian blinds. RTS receiver is integrated in the motor. Battery-powered (External Li-Ion) with integrated encoder limits. Compatible with all RTS controls, including the Telis mod / Var RTS.

• Battery operated and quiet motorisation for Wood & Faux Wood Blinds.
• Somfy Motor powered by external battery (same literature used for Pleated or roman)
• Quiet operation
• Effortless and remote radio control, compatible with Somfy connect solution
• Quick and clean installation with no damage to walls
• Rechargeable battery typical recharge, 1 time/year
• Adjustable speed for quieter operation
• App control for privacy, protection & implied occupancy
• Superior operation with soft stop & start

TECHNICAL CHARACTERISTICS

Power supply - DC - RGE 12 – 12V

Battery Type – 800 Mah Lithium-ion

Protection Index - IP 20

Torque - 1 Nm

RPM - 30

Radio Frequency - 433.420 MHz

Range in open field - 200 m

Range in house – 20m (Through 2 concrete walls)

Noise level (dB) - 56 dB

Approved – CE

See PDF