Terms and Conditions
- Terms and Conditions
All information on this website is provided in good faith and for general information purposes only and Hillarys Blinds (`we` or `us`) will use its reasonable endeavours to ensure that the said information is accurate. This website is provided on an `as is` basis without any representation or endorsement made and Hillarys Blinds and its associated companies make no warranties of any kind, whether express or implied, in relation to this website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, conditions of completeness, accuracy, security, or any implied warranty arising from your access to, use of, reliance on or otherwise of this website. Hillarys Blinds shall not be liable for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use of, reliance on or otherwise of this website. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third party–
In addition, Hillarys Blinds shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property, by reason of your use of, access to, or downloading of any material from, this website. Some jurisdictions may not permit all or any of the limitations of warranties and damages contained in this legal notice, in which case some or all of the above exclusions may not apply to you. The material on this website is protected by copyright and all copyright, trademarks and all other intellectual property rights in all material or content contained within this website shall remain at all times the property of Hillarys Blinds or of their licensors respectively. You may only reproduce material and/or content of this website for your own personal non-commercial use. Unauthorised copying, reproduction, transmission, publishing, displaying, distribution, commercial exploitation, modification, hiring, lending or broadcasting of such material or content is strictly prohibited. For your convenience, we may provide links to other web sites or resources. This website contains links to other websites which are hosted and maintained by third parties. We have no control over the content or security of any such website, therefore, you link to such websites at your own risk. We make no representations regarding the content of any such web site and will not be liable for any loss or damage which may arise from the use of such third party websites. All electronic links to this website require the consent of Hillarys Blinds To assist your navigation of this web site and our prevention of fraud we may send "cookies" from this website to your computer. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server. Furthermore computer viruses are not passed through the use of "cookies". You may choose to disallow "cookies" via your browser but this web site may not work properly as a result. This notice may be amended by Hillarys Blinds from time to time without notice.
Window Dressings Terms and Conditions
- Window Dressings Terms and Conditions
Window Dressings Terms and Conditions
1 THESE TERMS
1.1 These are the terms and conditions on which we supply products to you, whether these are goods and/or services.
1.2 Please read these terms carefully before your order is processed. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2 INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Hunter Douglas UK Retail Limited a company registered in England and Wales, trading as Hillarys Blinds. Our Company registration number is 1196432 and our registered office is at Unit 2 Churchill Park, Private Road No.2, Colwick, Nottingham, NG4 2JR. Which trades in Ireland under the Irish VAT number IE6550222P.
2.2 You can contact us by telephoning our customer service team at 1800 882 916 or by writing to us at [email protected] or at Customer Services, Hillarys Blinds Ltd, Unit 2, Enfield Town Centre, Johnstown Road, Enfield, Co. Meath. Details for our written complaints procedure can be requested by writing to us at the above address
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words “writing” or “written” in these terms, this includes emails.
3 OUR CONTRACT WITH YOU
3.1 These terms will apply to your purchase of any goods and/or services from us and may only be changed with our prior written authorisation. These terms together with your order once accepted by us will constitute the contract between you and us for our supply and your purchase of such goods and/or services.
3.2 Any quotation given by us shall not constitute an order, and is only valid for a period of 90 business days from its date of issue. We may extend this period at our discretion.
3.3 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock or because of unexpected limits on our resources which we could not reasonably plan for.
3.4 By entering into a contract with us you warrant to us that you have the right to contract with us for the delivery of the goods to and the supply of the services at the property where they are to be delivered, installed and provided.
4 ORDER AND SURVEY
4.1 The order shall be detailed on: (i) if no survey is required, a written order confirmation summarising the product(s) ordered (the “Order Confirmation”); or (ii) if a survey is required, an order confirmation form including a detailed specification of the product(s) to be manufactured (the “Technical Order Confirmation Form”). Once the order has been completed, signed by you and received by us, the order shall be deemed to have been accepted by us unless we notify you to the contrary within 7 days of you signing it (in which case we shall promptly refund any sums paid by you in respect of the order).
4.2 Some orders are subject to a detailed survey to undertake measurements and specifications for the products. Should this be required one of our advisors will arrange a suitable time for this to take place.
4.3 Should the results of the survey identify amendments to the order which would change the price then we will notify you of such price change whereupon you have the right to proceed with or cancel the order at your discretion. Should you choose to cancel the order we shall promptly refund any sums paid by you in respect of the order.
4.4 The survey process will require you to approve the final design of the product(s) you have ordered. By signing the Technical Order Confirmation Form (electronically and/or on paper) you are agreeing the specification for the product(s) ordered and authorising us to manufacture the product(s) to this specification. The order cannot be changed after this point.
4.5 You agree that whoever you arrange to attend the survey on your behalf and sign the Technical Order Confirmation Form will be acting as your agent and their authorisation of the specification of the product(s) ordered will be binding upon you.
4.6 The product(s) supplied by us to you will correspond with the Technical Order Confirmation Form where a detailed survey has been undertaken or the Order Confirmation where no survey was required.
5 OUR PRODUCTS
5.1 The images of the products in our brochure, our visualisation application and/or on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the products. Your product may vary slightly from those images.
6 YOUR RIGHTS TO MAKE CHANGES
6.1 If you wish to make a change to the product(s) you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s), the timing of their supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If a survey has taken place the order cannot be changed.
7 OUR RIGHTS TO MAKE CHANGES
7.1 We may change any of the product(s) you have ordered or these terms:
7.1.1 to reflect changes in relevant laws and regulatory requirements; and/or
7.1.2 to implement minor technical adjustments and improvements. These changes will not affect your use of such product(s).
7.2 If for any reason we are required to make more significant changes than those set out above to any of the product(s) you have ordered or these terms, which will affect your use of such product(s), we will notify you and you may then contact us to end the contract before the changes take effect and receive a full refund for any product(s) you have paid for but not received.
8.1 We will deliver the goods to and supply the services at the property noted in the Order Confirmation or the Technical Order Confirmation Form (as the case may be) as the delivery address (“your property”).
8.2 You will supply us with such information, rights of access and mains electricity that we may reasonably require in order to deliver the goods and perform the services and/or to check the goods and their installation where you notify us about a problem with the same.
8.3 Any delivery or supply date or time specified by us in the Order Confirmation, the Technical Order Confirmation Form or during the order confirmation process (as the case may be) is an estimate only, and we will not be liable to you for any loss sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control (including, for the avoidance of doubt and without limitation, any loss of income or revenue, loss of business, loss of anticipated savings, loss of data or any waste of time related to a cancelled installation appointment). All of our products are made-to-measure and may have extended manufacturing and/or delivery periods. Some products, including shutters, will have a delivery period in excess of 30 days. The estimated delivery date will be agreed with you at the time of the order or, where a survey is required, the time of the survey.
8.4 In order to ensure safe working practices it is a condition of these terms that the area in which the works are to be carried out is cleared of, without limitation, pets, plants, furniture, breakable items and household residents.
8.5 For larger orders it may be necessary for the products ordered to be delivered to your property prior to the installation date. We will inform you where this is necessary and you will be responsible for accepting such a delivery in accordance with these terms.
8.6 Relevant laws and legislative and regulatory requirements have been introduced to reduce the strangulation risk to small children posed by looped blind cords. These laws, legislation and regulations make it mandatory that all blinds should be fitted with appropriate safety devices. If at the point of fitting you refuse to have such a safety device fitted, then we will be unable to install the product(s) you have ordered. In such circumstances you will remain liable for the full cost of the product(s) ordered and you agree that you will not treat our refusal to install the product(s) as a fundamental breach of the contract and you will remain bound under the contract to take delivery of the product(s). For the avoidance of doubt, we consider this clause 8.6 to be reasonable in all circumstances given the current legal, legislative and regulatory requirements. This will not affect your legal rights as a consumer in relation to any products that are faulty.
8.7 If our supply of the product(s) you have ordered is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event but, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund of any sums you have paid in advance for products which will not be provided.
8.8 If you do not allow us access to your property to deliver the goods or supply the services as arranged (and you do not have a good reason for this), we may charge you for the additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract.
8.9 The product(s) you have ordered will be your responsibility from the time we deliver the product(s) to the address you gave us.
8.10 You will own the product(s) you have ordered once we have received payment in full for the product(s).
8.11 We may have to suspend the supply of any product(s) you have ordered to:
8.11.1 deal with technical problems or make minor technical changes;
8.11.2 update the product(s) to reflect changes in relevant laws and regulatory requirements; or
8.11.3 make changes to the product(s) as requested by you or notified by us to you.
9 PRICE AND PAYMENT
9.1 The price for the goods and services to be supplied is stated on the Order Confirmation. All prices are inclusive of the cost of delivery and VAT.
9.2 If the rate of VAT changes between your order date and the date we supply the product(s) you have ordered, we will adjust the rate of VAT that you pay, unless you have already paid for the product(s) in full before the change in the rate of VAT takes effect.
9.3 A deposit (which depending upon order value may be up to 100% of the agreed price) shall be payable by you upon signing the Order Confirmation or on confirming your acceptance of the order. In the event that cleared funds are not received for the deposit payment (for example, if your debit or credit card declines), we may request full payment by alternative payment method before the installation of any of the product(s) you have ordered takes place.
9.4 Where the order is purchased on credit terms, we will supply you with the relevant contractual documentation. The credit terms shall be regulated by the Consumer Credit Act 1995 and you will have certain rights to cancel under that Act. Please see the credit agreement documents for further details.
9.6 Unless credit terms have been agreed with us in writing or payment in full has been made by you on placing the order, payment in full of the purchase price for the product(s) you have ordered, net of any deposit already paid, is due from you on delivery and completion of the installation of the product(s) or, in the event of your cancellation of the order or ending of the contract under clause 14.3 below prior to completion of the installation of the product(s) or your refusal to accept delivery of the product(s), upon such cancellation, ending or refusal as the case may be.
9.6.1 In some cases we may ask for payment in advance of the installation, and payment will be automatically deducted from your preauthorised card. Should payment not be received, the installation will be postponed until the point at which the remaining balance has been settled.
9.7 Where you do not make any payment to us under the contract by its due date, we may, in addition to any other rights which we have under the contract and in law, withhold further deliveries or supplies or suspend performance of the contract until arrangements as to payment or credit have been established on terms which are satisfactory to us.
9.8 In the event that your final balance payment is not received by us (for example, if your debit or credit card declines or your cheque is declined by your bank) or if you otherwise fail to make your final balance payment to us upon completion of the installation of the product(s) ordered, we may instruct internal or external debt collectors to collect the monies due from you under the contract. Where we instruct any debt collector we reserve the right to charge you, in addition to the overdue amount and accrued interest and any other remedies or rights that we may have, for any charges reasonably incurred by us in instructing a debt collector. Orders that remain unpaid after the due date shall be subject to an interest charge of 4% per annum above the Bank of England base rate from time to time. Interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us this interest together with the overdue amount.
9.9 If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
10 OUR WARRANTY TO YOU
10.1 Subject to clauses 10.3 to 10.7 below: (i) we warrant that any goods supplied will correspond with the specification set out in the Order Confirmation or the Technical Order Confirmation Form (as the case may be) at the time of delivery or supply, will be of satisfactory quality and will be fit for the purpose for which they are commonly bought and for the purpose for which they have been designed; and (ii) we warrant that the services supplied will be performed with reasonable skill and care.
10.2 Subject to clauses 10.3 to 10.7 below, and to the receipt of payment in full for your order: (i) we warrant that, for a period of 24 months from the date of installation, all goods and services supplied will be free from defects in materials and workmanship; and (ii) in addition to your statutory rights for shutters and conservatory blind systems, we offer the “Peace of Mind Package”, which is an extended care plan that covers the period from the second to the fifth anniversary of the installation date where we will, subject to a €75 call out charge, repair or replace defective goods free of charge (always providing that the goods have not been subject to any misuse or modification).
10.3 If any services supplied by us are not in accordance with clause 10.1(ii) or 10.2(i) above, you should notify us in writing within a reasonable time from their supply or of becoming aware of the defects which are not apparent to you on a reasonable inspection of the services. We will either arrange with you a time when we can visit your home to examine the supplied services or request imagery showing the alleged defect and, if the services are not in compliance with clause 10.1(ii) or 10.2(i) above, we will either remedy the defect in question or re-supply the defective services.
10.4 In order for us to complete any repairs required under any of the warranties set out in clause 10.1 above or the warranty or Peace of Mind Package set out in clause 10.2 above, we will require access to your property at a mutually convenient time. Failure to provide such access within a reasonable time will be deemed a frustration of the contract and our obligations as set out within this clause 10 will cease.
10.5 Upon notification of a claim in respect of any goods under any of the warranties set out in clause 10.1(i) above or the warranty or Peace of Mind Package set out in clause 10.2 above, we will either arrange with you to examine the goods or request imagery and, if the goods are defective, we shall either repair or replace the defective goods free of any charge for labour or materials (always providing that the goods have not been subject to any misuse or modification). It is possible that goods replacing defective goods under any of the warranties set out in clause 10.1(i) above or the warranty or Peace of Mind Package set out in clause 10.2 above may no longer exactly match other goods in that order due to fading or changes in product specification. Should this be the case we do not accept any liability to replace nonfaulty product(s) solely to ensure colour match.
10.6 Whilst every attempt will be made by us to ensure that the goods supplied match in every respect any samples shown or description given to you, any minor or immaterial variation between sample or description and the goods delivered shall not entitle you to: (i) reject the goods; (ii) withhold or reduce payment of the purchase price; or (iii) claim any compensation for such variation.
10.7 Whilst all fabrics supplied by us are tested in accordance with BS EN ISO 105 B02, fading will inevitably occur. However, the performance of the products is unimpaired by any such fading and neither the warranties set out in clause 10.1 nor the warranty or Peace of Mind Package set out in clause 10.2 shall apply: (i) in relation to fading or discolouration caused by fair wear and tear; and/or (ii) where the relevant fault or defect has been caused by your misuse and/or neglect of the products and/or by accidents caused while the products are in your possession.
10.8 The warranties set out in clause 10.1 and the warranty and Peace of Mind Package set out in clause 10.2 are for the original purchaser only and are not transferable. Please retain your Order Confirmation or Technical Order Confirmation Form (as the case may be) to identify your purchase in the unlikely event of needing to claim under any of the warranties set out in clause 10.1 above or the warranty or Peace of Mind Package set out in clause 10.2 above.
11 YOUR LEGAL RIGHTS
11.1 We are under a legal duty to supply goods and services to you that are in conformity with the contract. Nothing in these terms will affect your legal rights in relation to any non-conformity.
12 YOUR OBLIGATIONS IN RESPECT OF REJECTED PRODUCTS
12.1 If you wish to exercise your legal rights to reject any product(s) you must allow us to collect the rejected product(s) from you. We will pay the costs of collection.
13 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in the contract excludes or limits our liability for: (i) death or personal injury resulting from our negligence or that of our employees, advisors or installers; (ii) fraud or fraudulent misrepresentation; (iii) breach of your legal rights in relation to the products (including the right to receive products which are as described, of satisfactory quality, fit for purpose, supplied with reasonable skill and care and installed correctly by us); (iv) unsafe products under the Consumer Protection Act 1987; or (v) any other matter in respect of which it is unlawful for us to exclude or restrict liability.
13.2 If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. In order to install products, holes may be made in the fabric of the structure of your property. Whilst every effort and care will be taken during this procedure, no liability is taken for any unforeseen damage for holes left when products are subsequently removed by you. We do not undertake structural surveys and no liability shall be accepted where damage is caused by existing structural or other defects of your property. It is your responsibility to ensure that the installation of the products does not breach any leasehold, planning regulations or warranties that you may hold.
13.3 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.4 We shall not be responsible for any injury, loss, damage, cost or expense suffered by you if and to the extent that it is caused by negligence or wilful misconduct by you or by breach by you of your obligations under the contract.
13.5 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching the contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.6 We shall not be liable to you if we are prevented from or delayed in performing any of the obligations that we owe to you under the contract if this is due to any cause beyond our reasonable control, including (without limitation): (i) an act of God, explosion, flood, fire or accident; (ii) war or civil disturbance; (iii) any strike, industrial action or stoppages of work; (iv) any form of government intervention; (v) any third party act or omission; and (vi) any failure by you to give us a correct delivery address or notify us of any change of address.
13.7 This clause 13 shall survive completion of the contract or the contract ending for any reason.
14 YOUR RIGHTS TO END THE CONTRACT
14.1 All products are bespoke and made-to-measure to your requirements. As such, they fall into the category of bespoke products under the Consumer Contracts Regulations 2013 and (subject to clauses 14.2 to 14.3 below) you will not therefore be able to cancel your order for any product(s) once placed, provided that this will not affect your legal rights as a consumer in relation to bespoke and made-to-measure products that are faulty or not as described.
14.2 Notwithstanding clause 14.1 above, we will accept the cancellation of your order once placed as long as your notice of cancellation is received within two calendar days starting with the date your order is placed. Our preferred method of cancellation is by email to [email protected] hillarys.co.uk or by telephone on 0800 916 6500 to ensure traceability. Your notice of cancellation will be deemed to have been served on and will take effect from the day it is given to us, and any related credit agreement will automatically be cancelled with effect from that date.
14.3 If you are: (i) cancelling your order under clause 14.2 above; or (ii) ending the contract under clause 7.2 above, under clause 8.7 above or for the reason that you have a legal right to end the contract because of something that we have done wrong, the contract will end immediately and we will refund you in full for any product(s) you have paid for that have not been provided or have not been provided properly.
15 OUR RIGHTS TO END THE CONTRACT
15.1 We may end the contract at any time by writing to you if:
15.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
15.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product(s) you have ordered;
15.1.3 you do not, within a reasonable time, allow us to deliver the product(s) ordered to you; or
15.1.4 you do not, within a reasonable time, allow us access to your property to supply any services.
15.2 If we end the contract in any of the situations set out in clause 15.1 above and the manufacturing of the product(s) you have ordered has already started, we will not (due to the product(s) being bespoke and made-to-measure to your requirements) refund any money you have paid in advance for such product(s) and we may also be entitled to further compensation.
15.3 We may write to you to let you know that we are going to stop providing any product you have ordered. We will either supply an alternative product or refund in full any sums you have paid in advance for the product which will not be provided.
15.4 If the contract ends for any reason, all terms of the contract shall cease to have effect, except that any term that can reasonably be inferred as continuing, or is expressly stated to continue, shall continue in full force and effect.
15.5 The contract ending for any reason shall not affect any accrued rights of you or us.
16 HOW WE MAY USE YOUR PERSONAL INFORMATION
16.1. We will use the personal information you provide to us:
16.1.1. to supply the product(s) you have ordered to you;
16.1.2. to process your payment for the product(s) ordered; and
16.2. We may pass your personal information to credit reference agencies in accordance with clause 9.5 above.
16.3. We may pass your details onto an independent third party if required for dispute resolution.
17 OTHER IMPORTANT TERMS
17.1 We may transfer our rights and obligations under the contract to another organisation. We will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the contract.
17.2 You may not transfer any of your rights or obligations under the contract to another person without our prior written consent. The request must be received in writing to Customer Services, Hillarys Blinds Ltd, Colwick Business Park, Private Road No.2, Colwick Nottingham, NG4 2JR.
17.3 The contract is between you and us. No other person shall have any rights to enforce any of its terms.
17.4 If we do not insist immediately that you do anything you are required to do under the terms of the contract, or if we delay in taking steps against you in respect of your breaching the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to supply the product(s) you have ordered, we can still require you to make the payment at a later date.
17.5 Each term of the contract operates separately and, notwithstanding that the whole or any part of any such term may prove to be illegal or unenforceable, the other terms of the contract and the remainder of the term in question shall continue in full force and effect.
17.6 The contract is governed by the laws of England and you can bring legal proceedings in respect of the product(s) you have ordered or otherwise in relation to the contract in the English courts. If you live in Scotland you can bring legal proceedings in respect of the product(s) ordered in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the product(s) ordered or otherwise in relation to the contract in either the Northern Irish or the English courts. Likewise, if you live in the Republic of Ireland or any other EU member state, you can bring legal proceedings in respect of the product(s) ordered or otherwise in relation to the contract in either the courts of the member state in which you live or the English courts. Nothing in this clause 17.6 limits our right to bring proceedings (including third party proceedings) against you in the English courts, the courts of the country in which you live or in any other court of competent jurisdiction (and the bringing or continuing of proceedings in any one or more jurisdictions shall not preclude the bringing of proceedings in any other jurisdiction, whether concurrently or not, and to the extent permitted by applicable law).
17.7 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint in relation to the contract, you may want to contact The British Blind and Shutter Association (BBSA), The Citizens Advice Consumer helpline (Citizensadvice.org.uk) or your local Trading Standards office.
17.7 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint in relation to the contract, you may want to contact The British Blind and Shutter Association (BBSA), The Citizens Advice Consumer helpline on 03454 04 05 06, (Citizensadvice.org.uk) or your local Trading Standards office.
Calm Living Prize Draw
- Calm Living Prize Draw
The Calm Living Prize draw is open from Tuesday 15 February 2022 until Monday 7 March 2022. The Prize draw is open to residents of England, Scotland, Wales and Ireland. The prize draw is not open to employees of Hillarys or their immediate families, or anyone connected with the running of this giveaway. The competition is free to enter, entrants are required to request a free copy of Hillarys new e-brochure in order to be entered into the prize draw. By entering the Calm Living prize draw entrants are consenting to appear in future publicity material or other promotional events and activities related to this. Winners, if chosen to appear, will be featured on Hillarys social, paid, owned and earned channels with their photo and social media handle. Entry therefore assumes consent to providing a photo and social media handle should the entrant be drawn as a winner. Entries must be received between Tuesday 15 February and Monday 7 March 2022. The competition closes at 23:59 on Tuesday 7 March 2022, entries received after this time and date will not be added to the draw.
There are 20 prizes available which include: 2 x Spa day for 2 gift vouchers to use at Champney's spa locations across the UK - Valid until 16 December 2023. 2 x NEOM Organics Calm & Sleepy self-care night's in boxes. 3 x Lumie Sunrise alarm clocks. 13 x ESPA A Treasured Night's sleep box. Winners and prizes will be drawn at random. 1 winner will be drawn per week day, excluding the final 5 days of the campaign where 2 winners a day will be drawn. The prizes are randomly selected and are not transferable and no cash alternatives will be offered. Entrants will remain within the draw for the duration of the prize draw unless they are drawn as a winner. One entry per email address / phone number. In total there will be twenty winners. Winners cannot win multiple prizes. Winners will be contacted directly on the phone number provided between Wednesday 16th February 2022 and Friday 11th March 2022. The winner must redeem their prize by Friday 11 March 2022. If after reasonable attempts the winner cannot be contacted, Hillarys reserves the right to redraw. Hillarys reserves the right, with or without cause, to exclude any entrant in this competition or withhold the prizes where there has been any violation of these terms and conditions. Hillarys reserves the right to amend or withdraw this prize draw in whole or in part, temporarily or permanently, without prior notice or compensation. The terms and conditions will be uploaded under the Terms and Conditions section on our website. This prize draw is administered by Hillarys, Colwick Business Park, Private Road No.2, Colwick, Nottingham, NG4 2JR.
Hillarys Price Promise
Hillarys agree to price match up to the point of order based on the same size and specification made-to-measure blind, curtain or shutter with the same levels of service. (Specification includes fabric, material, product type, control mechanism and accessories). A valid competitor quote is required.
Regulations have been introduced to reduce the strangulation risk to small children posed by looped blind cords. These regulations make it mandatory that all blinds should be fitted with appropriate safety devices. If at the point of fitting you refuse to have such a safety device fitted, then we will be unable to install the Goods. In such circumstances you will remain liable for the full cost of the Goods ordered and you agree that you will not treat our refusal to install the Goods as a fundamental breach of the Contract and you will remain bound under the Contract to take delivery of the Goods. For avoidance of doubt we consider this clause to be reasonable in all circumstances given our obligations under the regulations. This will not affect your legal rights as a consumer in relation to any Goods that are faulty.
Vouchers Terms and Conditions
Hillarys money off vouchers must be claimed at time of order and are not exchangeable for cash. The offer is subject to the minimum order value and any expiry date stated on the voucher or associated mailing. Discounts may not be redeemed against any other outstanding invoices. Unless stated vouchers cannot be used in conjunction with any other offers, multi-blind promotions or sale events. One voucher per household. All offers are subject to availability. Hillarys reserves the right to amend, withdraw or extend any offer without prior notice.
Prices are a guide to our pricing and based on our most popular size 1.5m x 1.5m, including any promotional offers. Photographs are for illustration purposes only and may not represent the same size quoted.
Multi-blind offers are available for selected blind types in selected fabrics only and cannot be used in conjunction with any other offer, voucher, discount or standard promotion.
- Social Media
Hillarys Social Media - Conditions of use
You’ll find information about how to use our social media pages here. So that includes the rules to entering competitions, sharing stuff with us and engaging with the things we share too.
Take a moment to read these conditions carefully before you use our social media. By using our pages, you accept these conditions of use and agree to stick to them. If you do not agree to these conditions of use, please don’t use our pages. From time to time, we may change these conditions of use without notifying you, so it’s wise to come back every so often and double-check things.
Information about us
Our pages are operated by Hillarys ("we"/"our"/"Hillarys"). Our head office is at Hillarys, Private Road 2, Colwick Industrial Estate, Nottingham, NG4 2JR
Our pages are for everyone and we want everyone to enjoy them. So if you are not happy with something or come across any content that you think is unacceptable in any way, please let us know by emailing [email protected] and we will investigate further.
Acceptable use policy
You may use our pages only for lawful purposes. You may not use our pages:
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- In any way that breaches any applicable local, national or international law or regulation;
- For the purpose of harming or attempting to harm minors in any way;
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below);
- To transmit, or secure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
These content standards apply to any and all material which you contribute to our pages ("contributions") and to any interactive elements contained with it. The standards apply to each part of any contribution as well as to its whole and you must comply with the spirit of the following standards.
- Be accurate (where they state facts);
- Be genuinely held (where they state opinions);
- Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
- Defame, abuse, harass, stalk, threaten, impersonate any person or entity or otherwise violate the legal rights (such as rights of privacy or intellectual property rights where appropriate) of others anywhere in the world that those rights may exist;
- Publish, post, distribute or disseminate any material which is obscene, indecent, unlawful or otherwise objectionable;
- Publish content that could be judged to be equivalent to commercial advertising, or in any way use our pages to promote your own business or the business of those close to you;
- Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters;
- Contribute content with the intention of committing or promoting an illegal act;
- Post any content that reveals any personal information about you or any other living individual (for example an email address, telephone number or postal address);
- Post content which contains a hypertext link to a website operated by a third party;
- Duplicate posts, post the same repeatedly or fail to acknowledge resolutions provided;
- Falsify the origin or source of any content or other material.
Each contribution on our pages is moderated and we reserve our right to refuse to post or remove any contribution that we solely deem to be in breach or potentially in breach of our acceptable use policy or contribution standards. In addition we cannot ensure that all contributions shall remain on our pages indefinitely.
For each contribution that you make on our pages you agree to grant us an indefinite free right for us to use that contribution forever, including to modify, reproduce, distribute and publicly perform and display it.
Please only submit contributions to our pages where you are able to grant us a licence to use such contributions.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our pages, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Whilst you are entitled to print off or download the materials contained on our pages, you must not modify those materials in any way. In addition, please note that you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the materials on our pages for commercial purposes without obtaining our written permission in advance of any such use.
Our pages change regularly
We aim to update our pages regularly, and may change the content at any time. However, any of the material on our pages may be out of date at any given time and we are under no obligation to update such material.
The material displayed on our pages is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we exclude our liability for such material that we display on our pages.
Access to our pages is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our pages without notice. We will not be liable if for any reason our pages are unavailable at any time or for any period.
Where you use the platform’s "like/follow/subscribe" button on our pages, you are consenting for us to provide you with information about our products and services irrespective of whether you have previously contacted us and opted out of marketing. This information will be provided by way of updates from our pages. Where you no longer want to be provided with this information please "unlike/unfollow/unsubscribe" from our pages.
Posting on our pages
Whenever you make use of a feature that allows you to post contributions on our pages, or to make contact with other users of our pages, you must comply with the content standards set out in our acceptable use policy above. You confirm that any such contribution does comply with those standards.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our pages.
Viruses and hacking
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our pages or to your downloading of any material posted on them, or on any website linked to them.
Linking to our pages
You may link to our pages through the use of links provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The use of links to our websites and other pages shall be governed by the terms and conditions of those websites or pages.
You must not establish a link from any website that is not owned by you.
Links from our pages
Where our pages contain links to sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
These conditions of use are governed by English Law.
Changes to these conditions of use
We may want to change these conditions of use in the future and we reserve the right to do so at any time. Any change to these conditions will be effective as soon as it is published on our pages. You should check the conditions every now and again to ensure that you are aware of and are complying with the current version.
Hillarys – User Generated Content - Win back the cost of your order’ Feb 2022 Competition
Terms and conditions
To enter, entrants must post a picture of their recently installed Hillarys window furnishings on their social media channels including Instagram with the #myhillaryshome.
Entrants must have made a purchase and had a Hillarys window furnishing fitted – made-to-measure blinds, curtains and shutters – between 1st January 2022 and 31st December 2022. The competition closes at 23:50 on 31st December 2022. Entries received after this date will not be considered.
A winner will be chosen at random every quarter. The quarterly winners will be chosen on: 8th April, 8th July, 7th October and 6th January 2022 for each quarter. The winner will receive the value of their original order (up to a maximum value of £800.00) usually via the original payment method.
The Competition is not open to employees of Hillarys or their immediate families, or anyone connected with the running of this competition. Entrants must be 18 or over.
Full terms and conditions can be found at https://www.hillarys.co.uk/terms-conditions/
Hunter Douglas Group of Companies, Darwin Building, 2 Colwick Quays, Private Road No.2, Colwick, Nottingham, NG4 2JY.
Hillarys User Generated Content - Win back the cost of your order’ February 2022 Competition Terms and Conditions
To enter, entrants must post a picture of their recently installed Hillarys window furnishings on their social media channels including Instagram with the #myhillaryshome.
Entrants must have made a purchase and had a Hillarys window furnishing fitted – made-to-measure blinds, curtains and shutters – between 1st January 2022 and 31st December 2022. The competition closes at 23:50 on 31st December 2022. Entries received after this date will not be considered.
A winner will be chosen at random every quarter. The quarterly winners will be chosen on: 8th April, 8th July, 7th October and 6th January 2023 for each quarter. The winner will receive the value of their original order (up to a maximum value of £800.00) usually via the original payment method..
The competition closes at 23.59 on 31st December 2022. Entries received after this date will not be considered. A customer’s entry is only valid if their original purchase was made between 1st January 2022 and 31st December 2022.
The Competition is not open to employees of Hillarys or their immediate families, or anyone connected with the running of this competition. Entrants must be 18 or over.
The competition will go live on the Hillarys Instagram page https://www.instagram.com/hillarysblinds) in the form of a post.
The competition is open to residents of England, Scotland, Wales and Ireland.
If chosen to be featured your social media handle will be displayed alongside your photo on Hillarys social, paid, owned and earned channels as appropriate.
By submitting your photo, you warrant and represent that (i) you own the rights to the photo or, if the photo is subject to third party rights, that you have all required licenses, rights, consents and permissions to publish the photo and grant the necessary rights, that (ii) you are over 18 years of age and (iii) that the window furnishing featured in the photo is owned by you and was purchased on or after the 1st January 2022.
One winner will be announced per quarter, on the following dates 23rd April, 29th July, 21st October and 27th January 2023 through a dedicated post on the Hillarys Instagram page. The winner will be asked to get in touch with Hillarys using the email address [email protected] / by direct messaging the Hillarys Instagram page to arrange to receive the value of their order.
Re-posts outside of these dates on the Hillarys Instagram feed or on Hillarys’ Instagram Stories of customer’s entries does not constitute as an announcement or an acknowledgement of that customer winning the prize for that quarter.
If after reasonable attempts the winner cannot be contacted, Hillarys reserves the right to offer a prize to another entry chosen at random.
The prize as stated is not transferable. The value of an order cannot exceed £800.
The winner will receive their prize within 60 days of being notified.
The Terms & Conditions will be uploaded under the Terms and Conditions section on our website and the competition post will note this so users can read the T&Cs for the competition.
Unsuccessful entrants will not be contacted and no feedback on any entry will be provided. The judges' decisions will be final and no correspondence will be entered into.
Hillarys reserves the right, with or without cause, to exclude any entrant in this competition or withhold the prizes where there has been any violation of these terms and conditions.
Hillarys reserves the right to amend or withdraw this Competition in whole or in part, temporarily or permanently, without prior notice or compensation.
This competition is administered by Hillarys, Hunter Douglas Group of Companies, Darwin Building, 2 Colwick Quays, Private Road No.2, Colwick
Sale Terms & Conditions
- Sale Terms & Conditions
Hillarys Summer Sale
Up to 50% off applies to discounts between 20 – 50% off selected made-to-measure blinds curtains and shutters in selected fabrics only and shutters in selected shutter ranges and colours only (does not include Windsor and Craftwood). Discounts are off our normal selling prices and multi-blind offers are not included. Electric blind accessories are not included. Sale ends 29 August 2022. Hillarys reserves the right to extend, amend or withdraw any offer without prior notice. Images may include optional upgrades at an additional cost. *Hillarys Price Promise; Hillarys agree to price match up to the point of order based on the same size and specification of window furnishing with the same level of service. (Specifications includes fabric, material, product type). Competitor quote required. **Free side blinds offer is valid when a minimum spend of £800 has been ordered on Pleated conservatory roof blinds. Multi-blind offers are available for selected blind types in selected fabrics only and cannot be used in conjunction with any other offer, voucher, discount or standard promotion. Terms and conditions correct at the time of publication. If you would like to contact us, here’s our address: Hillarys blinds, The Darwin Building, 2 Colwick Quays Business Park, Private Road No. 2, Colwick, Nottingham, NG4 2JY. Thank you.
Somfy Terms and Conditions
- Terms and Conditions for Somfy Smart Hubs
The following definitions and rules of interpretation apply in these Smart Hub Conditions.
Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Commencement Date: has the meaning given in clause 2.2.
Contract: the contract between us and you for the supply of the Smart Hub in accordance with our Standard Terms and Conditions and these Somfy Smart Hub Conditions.
Order: your order for the supply of the Smart Hub as set out in your written order confirmation.
Smart App: the app named Connexoon window RTS installed on your Smart Device that allows you to control the Smart Ready Blinds.
Smart Device: the relevant device detailed at clause 3.3 on which the Smart App is installed, allowing you to control the Smart Ready Blinds.
Smart Hub: the Somfy Smart Hub supplied by us to control the Smart Ready Blinds using the Smart App installed on your Smart Device.
Smart Hub Conditions: these terms and conditions, which supplement our Standard Terms and Conditions when you purchase the Smart Hub.
Smart Ready Blinds: the Somfy motor blinds that are compatible with the Smart Hub.
Standard Terms and Conditions: our full terms and conditions agreed by you when placing your order for goods and/ or services.
2. BASIS OF CONTRACT
2.1. The Order constitutes an offer by you to purchase the Smart Hub in accordance with the Smart Hub Conditions and our Standard Terms and Conditions.
2.2. The Order shall only be deemed to be accepted when we issue written acceptance of the Order in the form of an order confirmation at which point and on which date the Contract shall come into existence (Commencement Date).
2.3. These Smart Hub Conditions shall be read in conjunction with our Standard Terms and Conditions and together they shall form the Contract. If there is any inconsistency or conflict between any of the provisions of these Smart Hub Conditions and our Standard Terms and Conditions, the provisions of these Smart Hub Conditions shall prevail to the extent of the inconsistency or conflict only.
3. YOUR OBLIGATIONS
3.1. You shall ensure that the terms of the Order are complete and accurate.
3.2. You must also ensure that your home meets the minimum requirements for the Smart Hub to operate, which requires you to have in place a 2.4 GHz WIFI router and network with sufficient strength to reach the room in which the Smart Ready Blinds are installed.
3.3. You must also possess a Smart Device meeting the following criteria:
3.3.1. an iPhone 5s, 6, 6S, SE (version 2016), 7, 8, X, Xs, 11, SE (version 2020) or later model with iOS 12 or later installed; or
3.3.2. an Android 5 or later device; and
3.3.3. have the Smart App installed on the relevant device mentioned in this clause 3.3.
3.4 If our performance of any of our obligations under the Contract is prevented or delayed by any act or omission by you or failure by you to comply with the obligations detailed in this clause 3, without limiting or affecting any other right or remedy available, we shall have the right to suspend performance of the Contract until you remedy the default.
4. DELIVERY OF THE SMART HUB
4.1 We shall notify you when the Smart Hub is available for delivery.
4.2 We shall deliver the Smart Hub and any associated Smart Ready Blinds to the address noted in the Order and we shall not be bound to deliver to any other location.
4.3 Any dates quoted for delivery are approximate only and we shall not be liable to you for any loss sustained by you for any delay in delivery of the Smart Hub howsoever caused. Time for delivery shall not be of the essence unless previously agreed by us in writing. The Smart Hub may be made available for delivery in advance of the quoted delivery date upon us giving you reasonable notice.
4.4 We shall have no liability for any failure to deliver the Smart Hub to the extent that such failure is caused by a force majeure event as set out in clause 13.6 of our Standard Terms and Conditions or by your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Smart Hub.
4.5 If you do not allow us access to your property to deliver the Smart Hub as arranged (and you do not have a good reason for this), we may charge you for the additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the Contract.
4.6 The Smart Hub you have ordered will be your responsibility from the time we deliver the Smart Hub to the address you gave us.
4.7 You will own the Smart Hub once we have received payment in full for the Smart Hub.
4.8 We may have to suspend the supply of any Smart Hub you have ordered to:
4.8.1 deal with technical problems or make minor technical changes; or
4.8.2 update the Smart Hub to reflect changes in relevant laws and regulatory requirements.
5. PRICE AND PAYMENT
5.1. The price for the Smart Hub to be supplied is stated on the order confirmation. All prices are inclusive of the cost of delivery and VAT.
5.2. If the rate of VAT changes between your Order date and the date we supply the Smart Hub you have ordered, we will adjust the rate of VAT that you pay, unless you have already paid for the Smart Hub in full before the change in the rate of VAT takes effect.
6. QUALITY OF SMART HUB
6.1. We warrant that on delivery, and for a period of 5 years from the date of delivery (Warranty Period) the Smart Hub shall:
6.1.1 conform with its description and specification set out in the order confirmation; and
6.1.2 be free from material defects in design, material and workmanship.
6.2. The warranty in clause 6.1 does not extend to any third party product not supplied by us, or the use of the Smart Hub with any product or appliance not supplied by us. For the avoidance of doubt, we do not give any warranty for the use of any Smart Hub or similar device not purchased from us, which you intend to use with our Smart Ready Blinds.
6.3. Subject to clause 6.4 , if:
6.3.1. you give notice in writing to us that the Smart Hub does not comply with the warranty set out in clause 6.1:
184.108.40.206.1 within 30 days from the date of delivery in respect of a defect which ought reasonably to be apparent on delivery; or
220.127.116.11 within 30 days of the same coming to your knowledge where the defect is not one which would be apparent on reasonable inspection, and in any event within the Warranty Period;
6.3.2 we are given a reasonable opportunity to examine the Smart Hub; and
6.3.3 you (if asked to do so by us) return the Smart Hub to our place of business at our cost.
We shall, at our option, repair or replace the defective Smart Hub, or refund the price of the defective Smart Hub in full.
6.4. We shall not be liable for the Smart Hubs’ failure to comply with the warranty set out in clause 6.1 if:
6.4.1. you make any further use of the Smart Hub after giving notice in accordance with clause 6.3;
6.4.2. you alter or repair the Smart Hub without our written consent; or
6.4.3. the defect arises as a result of fair wear and tear, wilful damage or negligence.
6.5 Except as provided in this clause 6, we shall have no liability to you in respect of the Smart Hubs’ failure to comply with the warranty set out in clause 6.1.
6.6 These Smart Hub Conditions shall apply to any repaired or replacement Smart Hub supplied by us.
7.1 Upon delivery we will ensure the operation of the Smart Ready Blinds using the associated remote.
7.2 We shall not supply any service relating to the installation or set up of the Smart Hub including but not limited to connecting the Smart Hub to the WIFI network or pairing the Smart Hub with your Smart Device or Smart Ready Blinds.
8.1 Should you wish to cancel your Order please contact us to do so (Notice of Cancellation). Our preferred method of cancellation is by email to [email protected] hillarys.co.uk.
8.2 Notify us in writing by emailing [email protected] (Notice of Cancellation).
8.3 We will accept the cancellation of your Order once placed as long as your Notice of Cancellation is received within 14 calendar days starting with the date your order is placed.
8.4 Your Notice of Cancellation will be deemed to have been served on and will take effect from the day it is given to us, and any related credit agreement will automatically be cancelled with effect from that date.
8.5 If you are cancelling your Order under clause 8.1 above or for the reason that you have a legal right to end the Contract because of something that we have done wrong, the Contract will end immediately and we will refund you in full for any Smart Hub you have paid for that has not been provided or not provided properly.
8.6 For the avoidance of doubt, this clause 8 solely relates to your purchase of the Smart Hub. If your order includes any additional products, including but not limited to, the Smart Ready Blinds, then these products are subject to clause 14 of our Standard Terms and Conditions.
8.7 Our rights to end the Contract are detailed at clause 15 of our Standard Terms and Conditions.
- Google advertising
Example prices quoted in digital advertising. All products are made-to-measure. All products are priced according to size, style, material and specification. Prices include measuring and fitting service. Rollers from refers to selected fabrics up to 61cm wide x 76cm drop. Romans from refers to selected fabrics up to 65cm wide x 75cm drop. Metal Venetians from refers to selected venetians in 15mm up to 46cm wide x 61cm drop. All blinds will be charged according to their size and choice of fabric. Other sizes, styles, materials and specifications are available and priced accordingly. Standard optional extras apply and are chargeable at standard rates.
- Pricing examples
All window coverings are made-to-measure and images may include optional upgrade at an additional cost. Roller blinds from €54 refers to selected fabrics up to 61cm width x 75cm drop. Venetian blinds from €76 refers to selected fabrics up to 46cm width x 61cm drop. Wooden blinds from €98 refers to selected fabrics up to 42cm wide x 60cm drop. Vertical blinds from €87 refers to selected fabrics up to 50cm wide x 90cm drop. Roman blinds from €135 refers to selected fabrics up to 65cm wide x 75cm drop. All blinds will be charged according to their size and choice of fabric. Other sizes, materials, specifications are available and priced accordingly. Standard optional extras apply and are chargeable at standard rates. If you would like to contact us, here’s our address: Hillarys Blinds, Main Street, Enfield, Co. Meath. Thank you.
Hillarys Complaint Process
- Hillarys Complaints process
Hillarys complaints process Hillarys strive to offer every one of our customers the best possible experience. In the unfortunate event that you may feel our service to you has not been up to the expected standard we would like to hear about it so that we may have the chance to resolve your issues fully.
In the first instance you should contact our Customer Services team using any of the channels below and explain to us the exact nature of your complaint. Please remember to have your customer number available as this will help us track down your details a little quicker.
Our Customer Services number is 08009166 500 opt. 3. Lines are open from 9am to 5pm, Monday to Friday.
Calls are free from a landline but may incur a charge if dialled from a mobile.
Please email our Customer Services team at [email protected]
It takes a little longer to reply by letters but, if you prefer to write, please send your letter to the follow address;
Customer services Hillarys Blinds Limited Colwick Business Park Private Road No.2 Colwick Nottingham NG4 2JR
Upon receipt of your complaint, our Customer Services team will record it within our Customer Management system and a specific member of the team will assume ownership of your issues.
We will maintain regular contact throughout the duration of our investigation into your complaint and it will remain open on our Customer Management system until you have confirmed that you are fully satisfied with the resolution and outcome.
Escalating your complaint
Escalating your complaint If you are unhappy that the processes are not being adhered to or wish to escalate your complaint, please write to our Customer Services Manager at the address above. All letters will be acknowledged within 48 hours of receipt and a formal written response will be issued within a maximum of 14 day
If your complaint relates to our finance agreement
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna (previously Hitachi Capital). Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement
If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- E-mail: [email protected]
Further details can be found on the Financial Ombudsman Service
Free Conservatory Side Blinds
- Free Conservatory Side blinds
Free conservatory side blinds when you buy pleated conservatory roof blinds offer is subject to a minimum order value of €800 on pleated conservatory roof blinds from our standard range or from our promotion where applicable. Free side blinds applies to selected standard roller and vertical blinds in selected fabrics only and does not include optional upgrades, cassettes or motorisation. Any optional upgrades are chargeable at standard rates. Cannot be used in conjunction with any other offer or discount. One offer per household. Subject to availability. Hillarys reserves the right to amend or withdraw the offer without prior notice.
House Beautiful 10% Off
- House Beautiful 10% Off
Exclusive Reader Offer 10% off* House Beautiful collections at Hillarys
10% off your order is valid on appointments booked by 31 August 2022 and is applicable to House Beautiful Rollers, Pleated, Bamboo Venetians and Shutters collections only. Cannot be used in conjunction with any other offer, discount, voucher or on outstanding invoices. Multi-blind offers and electric blind accessories are not included. Present this voucher to your advisor at your in-home appointment. One offer per household. Hillarys reserves the right to amend, extend or withdraw any offer without prior notice. Terms and conditions are correct at the time of publication. Thank you.
House Beautiful at Hillarys Exclusive Show Offer - 10% off* House Beautiful collections at Hillarys
10% off your order is valid on appointments booked by 30 September 2022 and is applicable to House Beautiful Rollers, Pleated, Bamboo Venetians and Shutters collections only. Cannot be used in conjunction with any other offer, discount, voucher or on outstanding invoices. Multi-blind offers and electric blind accessories are not included. Present this voucher to your advisor at your in-home appointment. One offer per household. Hillarys reserves the right to amend, extend or withdraw any offer without prior notice. Terms and conditions are correct at the time of publication. Thank you