How it works | The Hillarys™ Appointment

George Clarke and advisors demonstrating product fitting

Expert service every step of the way

Architect and TV presenter George Clarke experienced first-hand our advisor training programme. Tackling everything from recommending the right products to measuring up in tricky spaces and selecting the right tools for a perfect fit, George was surprised to discover the value that their expertise brings to customers. Take a look at what he learnt.

Watch the full film

Everything’s fully guaranteed

Our window dressings are designed to look good and built to last. In fact, all our products are guaranteed for at least a year, with an additional 5 year peace of mind guarantee on shutters, conservatory blinds and awnings.

What happens at my appointment?

We’re open for business as usual

We are now able to offer in-home appointments and fittings and we’ve made important changes to keep you and our advisors safe. We’ve introduced strict social distancing rules and our advisors will have protective clothing such as masks, gloves and shoe covers for your peace of mind. Watch the video to find out more.

We’ll give you expert advice and help you choose

Our advisors have plenty of experience in transforming homes – they can give you practical advice and help with style tips, whilst keeping to your budget. They can also order samples of all your favourite styles, so you can get a feel for our products and see how colours and prints look against your decor.

Expert measuring is included too

Your advisor will measure up for you so you can be sure of a perfect fit, wiping and disinfecting any surfaces they touch afterwards. They’ll then give you bespoke quotes for all your favourite styles, which are valid for up to 12 weeks.

Keeping safe during in-home appointments

We’ve made important changes to our in-home service to keep you and our advisors safe. These changes include strict social distancing rules and protective equipment for our colleagues. Watch the video to find out more.

Satisfaction you can measure

“Adhering to the Covid rules...”

The choice was excellent and both measuring and fitting was carried out in a very polite and safe manner adhering to the Covid rules. Brendan spent time ensuring the voiles hung correctly and looked perfect when he left. Thank you

Customer

“Excellent even during Covid times.”

I had a very nice man come out during these Covid times. He was good, wore all appropriate PPE and washed hand before starting and at the end. I got plenty of time to choose fabrics, was not pressured to buy on the night as quote valid for 3 months. When I was ready to order just a simple call to man and was ordered. Fitting was quick and professional.

Jam

“Very pleased with the curtains and…”

Very pleased with the curtains and blinds supplied by Hillarys. John and Lin were very helpful, professional and had strict Covid guidelines to follow when inside the property. Very happy and would use Hillarys again.

Jennifer Skey

A Hillarys advisor putting on a face mask next to a van before entering a customers home

What happens once I make an order?

Hand finished and thoroughly tested
Our blinds, curtains and shutters are lovingly crafted and rigorously tested to ensure they stand the test of time, and nothing leaves our team until we’re happy it’s perfect. Our manufacturing team is working in smaller groups in order to adhere to social distancing and with strict cleanliness measures in place.

Expert fitting included as standard
Once your order is ready, your advisor will take care of fitting – at a time that suits you – so you can expect a perfect finish. If you can, we’d prefer you weren’t in the room for your fitting, and your advisor will wipe and disinfect all surfaces once they are finished.

Everything’s fully guaranteed
Our window dressings are designed to look good and built to last. In fact, all our products are guaranteed for at least a year.