Somfy Hub and app FAQs

Make sure you’ve set the remote to the right channel for your blind, and change channel if necessary. Look at the red LEDs at the bottom of the remote to know which channel is selected.

The Somfy Hub is an additional accessory allowing you to link Somfy electric blinds to a mobile app via one-way communication.

The Hub connects information from the blind, to WiFi, to the mobile device allowing you to control your blinds via your phone whether you're at home or anywhere else in the world

The Hub also lets you to set timers and voice controls via Alexa or Google Home devices.

Hillarys will install and programme the blinds to work with the remote control only. The Smart Hub requires you to set-up an online account using an email address and password. In line with privacy policies, your personal details and mobile device should not be used by anyone else.

Yes, a remote is required to program the Hub. You’ll also need a remote as a backup in case you experience internet connection issues.

You will need a purchase a Somfy Hub along with your Somfy electric blinds. You will need a strong internet connection across the house.

Please ensure you have the following before purchasing a Hub:

WiFi Ethernet socket available to connect the Hub cables

Email address

Android or iOS device (download app)

• Android 5. iOS 12 (iPhones 5s, 6, 6S, SE (version 2016), 7, 8, X, Xs, 11, SE (version 2020) and later). iPad iOS 10.

You can purchase a splitter or Ethernet adapter to allow you more than one device into the router.

The 'scenarios' or timer function lets you set your blinds to automatically open and close even when you're away from home. Find out how to set scenarios here.

Or watch our helpful video here

Open the app and go to the timers screen. Make sure the switch in the centre of the screen is green.

If this isn’t green, click it to activate.

Hillarys sell a range of different products that have an electric option, but only the Somfy electric blinds can be sold with a Hub.

The Somfy Hub is an accessory which allows the blinds to connect to a mobile or voice activation.

Follow our handy step-by-step guide on how to pair your electric blinds to Google and Alexa devices.

Both Google Home and Alexa are compatible with a Somfy hub.

Unfortunately, our electric blinds are not compatible with Apple home kit at this time.

Check that your device has an internet connection by asking the below commands:

• Google Home –'Hey Google, are you connected to the internet?' 
• Alexa – 'Alexa, how are you feeling?'

If you don’t have an internet connection Alexa should answer with ‘I’m having trouble understanding right now’ and the light ring will turn red.

If your device is not connected to the internet it’s likely your internet is down, so contact your internet provider.

If your device is connected to the internet, make sure you’re using the correct command to operate the blinds. Test this, by seeing if you can open all blinds in a single room by stating the relevant command:   

• 'Hey Google, open the kitchen.'
• 'Alex, open the living room.'

Our smart guide will take you through easy to follow steps on how to download the Somfy app to your mobile device.

View our step-by-step guide to help you pair your electric blinds to the Somfy app. Or watch this helpful video.

The Somfy app is simple to understand and operate. Our smart guide will show you how to use it. Or watch this helpful video.

You need to check that the Somfy Hub is online by looking at the small LED on the left-hand side of the smart hub.

Each LED light indicates a different situation:

• Red LED – issue with the internet connection. Reboot the Somfy Hub by turning it off then back on. If this doesn’t help, contact your internet provider
• Green LED – the system is online. Check your device is connected to the internet and try again.
• Amber LED – system update is in progress. Wait 10 minutes then try again. A message will be displayed in the app if an update is taking place

Downloading the Smart app

Pairing your blinds with the app

Understanding the app

Your personal information is protected by EU legislation. Your details will never be disclosed to third parties without your approval first.

Yes, we offer a full 12 month warranty which covers repairs or replacements to any faulty blinds.

Unfortunately, our electric blinds are not compatible with Apple home kit at this time.

Check that your device has an internet connection by asking the below commands:

• Google Home –'Hey Google, are you connected to the internet?' 
• Alexa – 'Alexa, how are you feeling?'

If you don’t have an internet connection Alexa should answer with ‘I’m having trouble understanding right now’ and the light ring will turn red.

If your device is not connected to the internet it’s likely your internet is down, so contact your internet provider.

If your device is connected to the internet, make sure you’re using the correct command to operate the blinds. Test this, by seeing if you can open all blinds in a single room by stating the relevant command:   

• 'Hey Google, open the kitchen.'
• 'Alex, open the living room.'