Somfy electric Roller blinds FAQs

Make sure you’ve set the remote to the right channel for your blind, and change channel if necessary. Look at the red LEDs at the bottom of the remote to know which channel is selected.

The motor may need to be recharged.

Charge the motor using the mains charger supplied with your blinds. It will take 4 to 6 hours for the motor to fully charge.

If this doesn’t help, you might need to replace the battery in your remote.

Contact your local Hillarys advisor or Download the PDF programming instructions.

Tip: If you’ve had your blinds for more than 2 years, the remote battery may need to be changed. You’ll need a CR2032 coin battery.

If the remote still doesn’t work after you have changed the battery, the external battery might be disconnected. Check that the motor is plugged in to the battery correctly.

The blind will respond to a step and accept the programming common by jogging. This is a slight move up and down on the blind. It will not be noticeable if the blind is at its bottom limit.

Remove the back cover of your remote by using a + head screw driver.

Carefully pull the back cover off your remote. This is held in place with plastic clips.

Tip: To help lever the cover off, use an old loyalty or credit card. Don’t use a flat head screwdriver as this may cause damage to the plastic.

CR2032 coin battery

Your remote is in reverse setting and needs to be reset.  Follow the instructions below:

• Position your blind away from the limits
• Press and hold the ‘UP’ and ‘DOWN’ buttons at the same time until the blind jogs and the LED indicator flashes amber
• Press and hold the ‘MY’ button until the blind jogs and the LED near the charging point of your blind flashes green 5 times.
• The direction of the motor has now been reversed.

Please contact Hillarys’ customer service on 0808 239 7438

On an average sized blind of 120cmx 120cm operating twice a day, the motor battery should last 6 to 9 months. This will vary depending on the size of your blind and how often you use the motor system.

Look at the charging port to see if the pins are damaged or broken. If you find a pin that is bent, don’t try to straighten it. You will need a replacement motor to solve this issue. Please contact Hillarys’ customer service on 0808 239 7438

The LED lights on the motor are to guide you when the blind is programming.

• Solid amber – your blind is in pairing mode
• Pulsing amber – your blind is paired and ready to accept limits
• Flashing green - indicates signal from the remote
• Flashing red – the limits are incorrect
• Solid red – a thermal indicator telling you your blind is too hot

Unfortunately, we can’t guarantee that motors will run at the same speed. This is due to various factors, like motor gearing and the weight, fabric and size of the blind.

• Press the ‘UP’ or ‘DOWN’ button on your remote, then press ‘MY’ when you reach your preferred mid-point
• Press and hold the ‘MY’ button until the blind jogs
• The mid-point is now set
• To get to the mid-point press the ‘MY’ Button

Your blinds will be partially charged when fitted, but we recommend letting them charge fully before you start to use them. Use the mains charger supplied to charge the motor for 4 to 6 hours.

Battery operated and quiet motorisation for electric Roller blinds and Day & Night Blinds

• The thinnest Somfy motor, for narrow tubes. Powered by a built-in rechargeable battery.
• Quiet operation
• Effortless and remote radio control, compatible with Somfy connected solution
• Quick and clean installation with no damage to walls
• Rechargeable battery typical recharge, 1 time/year
• Easy installation – no wiring or battery tube
• Adjustable speed for quieter operation
• App control for privacy, protection & implied occupancy
• Superior operation with soft stop & start

TECHNICAL CHARACTERISTICS

ELECTRICAL

Power supply- 12v DC

Battery Type- 800 Mah Lithium-ion

PERFORMANCE 

Protection Index- IP 20

Torque – 0.55nm

RPM – 30

TECHNOLOGY

Radio Frequency- RTS 433.42 MHz

Range in open field- 200m

Range in house -20m  (Through 2 concrete walls)

OTHER

Noise level- (dB)56 dB

Approval- CE & UKCA

See PDF

Yes, we offer a full 12 month warranty which covers repairs or replacements to any faulty blinds.

The motor could have moved while being stored, so you may need to reset the limits

Most of our blinds can be vacuumed using an upholstery attachment, or gently dusted with a clean, dry cloth. For deeper cleaning, certain blinds may be dry-cleaned only. For more information on cleaning each type of blind, visit our Blinds Care Guide.

Your blinds will be partially charged when fitted, but we recommend letting them charge fully before you start to use them. Use the mains charger supplied to charge the motor for 4 to 6 hours.