Job opportunities within the contact centre

Our contact centre team is often the first point of contact for our customers, so it’s vital that every customer is delighted with the service they receive. 

See the latest roles in our dynamic customer service and leads centre

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Browse our current opportunities See our latest opportunities in our customer service and leads centre

Why work for Hillarys

Contact centre professionals are friendly and knowledgeable with a can-do attitude. Great communication and listening skills, along with the ability to quickly build a rapport with customers are essential.

As a member of our contact centre team you will be at the forefront of our business, delivering exceptional service to our customers at all times. As a valued member of our team you will enjoy:

  • Generous holiday entitlement
  • Contributory pension scheme
  • Full training and diverse progression opportunities
  • Healthcare cash plan
  • Free on-site car parking
  • Staff, family & friends discount

Helen's story

"I joined Hillarys soon after finishing university and was given a great opportunity in a growing business. Within a year, I was managing the Scottish sales team and later joined the specialist products division. Today, I look after 70 staff in the customer leads centre."

More about the opportunities available at Hillarys

The service specialists

Our contact centre team is based at Hillarys Head Office in Colwick, Nottingham. Working at the forefront of our business, contact centre staff play a vital role in delivering exceptional customer service, a core value of the Hillarys business.

Speaking to customers on the phone, via email and increasingly across social media platforms, contact centre staff are friendly and knowledgeable, answering customer queries, assisting with booking in-home appointments and taking customer orders.

Working as part of the customer contact team, you will gain a thorough understanding of our business and our customers, which is a great grounding for anyone who is looking to progress. In fact, many people working for Hillarys in all sorts of roles began their careers in the Contact Centre.

Hillarys is an exciting place to work. We’re always on the lookout for talented and ambitious individuals, so if you’re looking for the first step in your career, working for a market leading company that offers lots of diverse progression opportunities, then we’d love to hear from you.