Hillarys uses cookies to enhance your experience of our site. By continuing to browse you consent to our use of cookies. Find out more

You may experience some issues with our website.

We recommend Microsoft Edge, Google Chrome or Mozilla Firefox - just make sure you’ve updated to the latest version.

Video Dialog. Our biggest ever Black Friday event.

Up to 50% off selected styles, plus an extra 10% off everything.

Our biggest ever Black friday offer  50% off selected styles plus 10% off everything ends 2nd december

Book an appointment by 2nd December

Helen Dodds Head of Contact Centre

I was persuaded to move to the Contact Centre initially to manage customer service, and have now taken a broader role heading up the whole Contact Centre. I would never have considered a role outside of finance previously, but now nearly three years in I wouldn’t change it for the world.

Why I love working at Hillarys

No day is the same in our Contact Centre, but every day is rewarding. I am responsible for Hillarys Contact Centre all the way from the initial leads booking, through to Customer Service and the Complaints team.

The buzz of hitting our service levels and delighting our customers is second to none, and of course we have fun along the way. Our team here is amazing, and I love to see members of my team progress. Delivering improvements for our customers and our Contact Centre team is so rewarding – it’s my favourite part of the role.

I started 5 years ago in Finance as the Credit Manager looking after Credit Control and Debt Recovery for Hillarys and Arena.  I was persuaded to move to the Contact Centre initially to manage customer service, and have now taken a broader role heading up the whole Contact Centre. I would never have considered a role outside of finance previously, but now nearly three years in I wouldn’t change it for the world. I love it!

"Our team here is amazing!"

Delivering improvements for our customers and our Contact Centre team is my favourite part of the role

healthcare-cash-plan

Health care scheme

Hillarys employees are covered by a healthcare cash plan and lifestyle benefits package

loyalty

Rewards and recognition

With recognition being one of our core values, we celebrate the success of our colleagues in our Signature Service Star Awards

Read more 'Life at Hillarys' stories

Gary

Gary

Department Manager (Romans)

Ike

Ike

ICT Support Technician

Maria

Maria

HR Administration Manager

Hayley

Hayley

Marketing Executive – Retail & Events

Liam

Liam

Field Installation Manager

Tutu

Tutu

Inbound Business Generation Team

Alison

Alison

Head of Analysis and Insight

Simone

Simone

Midlands Account Manager Team Leader