Trainee FSM: 2006
"I’d left university and been travelling for a while when I saw an advert in the paper for a trainee sales manager. Now it seems like it was meant to be!"
"I looked after our advisors in Scotland and then in the West Midlands. I was still quite young, so the job was a real challenge, but I loved how much the role pushed me."
FSM of the year: 2009
"Winning field sales manager of the year was a big moment for me. And one I’ll always remember."
Specialist products FSM: 2010
"Moving to specialist products meant learning a new area of the business and a new way of working. It was a good change at the right time, as specialist products was still relatively new at Hillarys."
Specialist products service manager: 2012
"This allowed me to really focus on how we improve the service we deliver to our customers"
Current role: Customer leads centre manager
"In my current role, I manage five teams and a total of 70 people taking and making calls with customers."