Hillarys Frequently asked questions

Because all our blinds are tailor-made to the exact dimensions of your window, we cannot provide you with an accurate quote over the phone. At your home appointment, the advisor will measure up and provide you with a no-obligation quote. There will be no pressure to buy and we won’t outstay our welcome. An average appointment lasts around 45 minutes, but this varies depending on the type and number of products you are interested in. If you need several blinds for your conservatory, your appointment will be longer. Or if you want one small blind for your hallway, your appointment might be much quicker.

Yes, a 50% deposit is required when placing your order.

We’ll arrange for your local advisor to visit your home at a date and time that’s convenient for you. Depending on your location and your advisor’s availability, generally the visit will be around five days after you book your appointment.

Simply fill in our short online appointment form and we’ll be in touch to arrange your appointment.

An average appointment will last around 45 minutes, but this will vary depending on the type of product and number of products you are interested in. If you need several blinds for your conservatory, your appointment will be longer. Or if you want one small blind for your hallway, your appointment might be much quicker.

Yes, you can cancel or rearrange your appointment for another date by contacting our customer services team on 1800 882 916.

Our design consultants are specially trained to offer advice on conservatory blinds, shutters and awnings, while our expert advisors work with our range of blinds and curtains. Depending on the products you are interested in, you may need to book two separate appointments.

Yes, you will receive a confirmation email after booking your appointment. You will then get a reminder text a few days before your appointment and a call from your advisor on the day.

There is no charge for making an appointment – they are FREE and no costs are added to our products as a result.

Yes, we offer appointment slots up until 9pm in the evening.

Your blinds will be ready two to three weeks after you placed your order. Your advisor will arrange a convenient fitting time with you.

Yes, your advisor will remove any boxes and make sure there is no mess for you to clean.

Before the fitting, please make sure the window area is clear and any existing blinds or curtains are taken down.

That depends on which product you have ordered. Your advisor can let you know how long the fitting will take once you have placed your order.

Your advisor will usually return to fit your order. In some circumstances another advisor may do the fitting, for example if your advisor is unwell. Some of our advisors work with a partner who carries out the fitting, but they will let you know about this when you place your order.

No, rearranging your fitting is free – the easiest way to do this is to contact our customer services team on 1800 882 916.

Our care tips page has all the information you need on how to clean your blinds.

Visit our care tips page to find out how best to clean and maintain your shutters.

Pleated blinds are ideal for roof windows, making them a popular product for conservatories or glass extensions. If you have sloped windows, Vertical blinds can be made to fit these. Or if you have feature windows - such as arched windows - we have a range of shutters available which fit these beautifully.

Bathrooms are humid spaces with special requirements. It’s important to bear this in mind when choosing a window dressing. Our PVC Vertical blinds are water resistant, which makes them ideal for steamy environments. They are also easy to wipe clean. Alternatively, our Wood Illusions range is perfect if you love the look of Wood Venetian blinds, but want a product that will not warp in humid conditions. Our waterproof Henley shutters have also been designed with bathrooms and wetrooms in mind.

Our range of Pleated blinds in performance fabrics are ideal for conservatories. They have been designed to keep the temperature down over the summer months and retain any heat when it’s cold outside. Pleated blinds are perfect for conservatory roofs as they can be made fit different shaped windows. For the sides of your conservatory, you could select Pleated blinds in a complementary or contrasting fabric. Alternatively, you can choose from our full range of blinds.

Made-to-measure blinds can help keep draughts at bay in your conservatory. In particular, our range of Pleated blinds in performance fabrics work to retain heat in your home. You could select Pleated blinds for your conservatory roof and choose from our full range of blinds for the sides. Fully-lined Roman blinds are great for creating a warm and cosy environment.

Stunning shutters really enhance the look of a bay window. If you want blinds for your bay, our range of Verticals can be made with a bespoke curved headrail. Alternatively, you could have one made-to-measure blind fitted at each window. Curtains also look lovely in large windows and their tracks can be fitted to follow the shape of the bay.

We’ve a wide range of products which work to filter the light. Vertical and Venetian blinds - including Wood Venetians - provide fingertip control over any sunlight entering your room. Roller and Pleated blinds are available in sheer fabrics, which softly diffuse the light to create a lovely ambience. Shutters are another great option, as you can tilt the louvres to let a small amount of sunlight into your room, or throw them open as required.

It sounds as though a Roman blind would be perfect for you. They are made from the same soft fabrics as our range of curtains and are fully-lined for a luxurious look.

Stylish shutters are a great option for sash windows. Their timeless looks are perfect for period properties. What’s more, shutters are practical too – providing fingertip control over privacy when closed, but opening up to show off your feature window when desired.

A well-fitted blind can disguise an unsightly view without blocking out the light. Vertical and Venetian blinds - including Wood Venetians - can be tilted to let light in while hiding your unwanted view at the same time.

Yes, our Roller and Vertical blind collections include Teflon™ coated and PVC fabrics. Our Wood Illusions blinds are also a great water-resistant alternative to Wood Venetians, as they will not warp in humid conditions. You could consider our Henley range of waterproof shutters too.

Yes, all our Roman blinds and curtains are available with blackout linings, while our Roller blind collection includes a range of blackout fabrics. The special coating on Pleated blinds in performance fabrics also works to reduce light coming into your room.

Yes they do - you can choose between a standard lining, thermal lining or blackout lining.

Our Wood Venetian blinds are made from high quality Basswood, which is grown in sustained forests. This type of wood is ideally suited to making blinds, thanks to its strength and flexibility.

Yes they do - you can choose between a standard lining, thermal lining or blackout lining.

Pleated blinds have been designed especially with conservatories in mind and can be tailored to fit your conservatory roof. A range of performance fabrics are also available, which help to regulate the temperature of your conservatory. For the sides, Pleated blinds in a PerfectFit frame require no drilling or screwing. They become an integral part of the window, which means the window can be opened when the blind is closed – ideal for those hot summer days.

Blinds can really help get rid of the chill in your conservatory. Not only do they look cosy but they have a practical advantage too. Our range of Pleated blinds includes specialist fabrics that help to retain the heat. You can fit Pleated into your roof and then choose from our full range of blinds for around the sides. Fully-lined Romans look warm and when pulled down, block out the outside world completely.

All our blinds come with safety devices that your advisor will fit free of charge. These secure your blind cords to keep them out of the reach of children. If your blinds have already been fitted – even if you didn’t buy them from Hillarys – we will provide you with up to four child safety devices free of charge. Simply go to ring 1800 882 917 to request yours. If you don’t have children living in your home, it’s still important to follow our safety advice if any children are visiting.

To prevent children from being able to climb up on the windowsill, keep beds, cots or furniture away from the window.  It’s vital that blind controls are kept out of reach and a safety cleat is installed. Fasten the cord to the cleat so it is tucked neatly and securely out of the way.